Frequently asked questions

Where do you ship from?

We ship from Orlando, Florida. We currently ship orders to locations across the continental United States.

We ship from Orlando, Florida. We currently ship orders to locations across the continental United States.

What is your return policy?

We do not accept returns. We will accept exchanges within 30 days from the purchase date as long as the soap remains in the original packaging and unused.

We do not accept returns. We will accept exchanges within 30 days from the purchase date as long as the soap remains in the original packaging and unused.

Can I pick up my order?

Yes, you can pick up your order typically within 24 hours of placing it at our location, Monday through Friday from 9AM to 1PM.

Yes, you can pick up your order typically within 24 hours of placing it at our location, Monday through Friday from 9AM to 1PM.

I have an order question. Who should I contact?

Please contact us by sending us a message - we'll be happy to get back to you ASAP!

Please contact us by sending us a message - we'll be happy to get back to you ASAP!

Do you offer wholesale options?

Yes! Please visit our wholesale page for details and a wholesaler application.

Yes! Please visit our wholesale page for details and a wholesaler application.

Product questions

What is the shelf life of the soap?

An unused bar of soap can last between 1 and 3 months. It is recommended to use the soap as soon as it is received for an optimal experience.

An unused bar of soap can last between 1 and 3 months. It is recommended to use the soap as soon as it is received for an optimal experience.

Does House 81 use sustainable palm oil?

House 81 only uses palm oil that is sustainably sourced by vendors who are members of the Roundtable on Sustainable Palm Oil (RSPO).

House 81 only uses palm oil that is sustainably sourced by vendors who are members of the Roundtable on Sustainable Palm Oil (RSPO).

Is your shrink wrap eco-friendly?

We use only 100% biodegradable shrink wrap to ensure freshness in our goat’s milk soaps and to package our small gift bundles.

We use only 100% biodegradable shrink wrap to ensure freshness in our goat’s milk soaps and to package our small gift bundles.

I have another question about your products.

Please contact us - we look forward to hearing from you.

Please contact us - we look forward to hearing from you.